Professional and Personable Care Every Step of the Way.
Our team may not be large, but it is mighty. Each staff member is an expert in their field and continuously strives to learn more, so they can better serve our organization and ultimately, better support our patients. We take pride in the longevity of our staff and their commitment to the practice. Our patients continually tell us how much they appreciate knowing our entire team and the consistency they feel when they come in for a procedure. We are proud of our staff, and they take pride in the work they do.
Our staff is here to support you, encourage you, and guide you. Here is who you will be working with when you choose Rick J. Smith, MD for your plastic surgery treatment.
Our surgical coordinator, Kaitlin, makes the surgical scheduling process seamless. Whether you’re scheduling your procedure in our surgical facility or at the hospital, she will tailor the plan to fit your needs and make sure your surgical experience is as stress-free as possible. Kaitlin flawlessly explains the cost of your procedure, payment options, and what to expect. We're known for being extremely personable and exceptionally quick in getting our patients the answers they need.
Our best patient advocate is our expert insurance biller, Robbin. In fact, she likely knows more about your insurance company than you do! Robbin knows how to go to bat for our patients and get things done. She will work with your insurance company, so you can focus on your surgery. If you have a question about your insurance, Robbin has the answer.
The job title, medical assistant, doesn’t come close to capturing what Mallory does. You will see her both in the clinic and in pre op before surgery.
Our nurse anesthetist, Martha is unsurpassed in her field. She started her career as an anesthetist in the Army and learned their precise practices of patient care and continues to follow those lessons today. You will meet Martha on the day of your surgery and will immediately know you’re in good hands.
Cheryl’s career has strictly been in the field of plastic surgery. She met Dr. Smith the first day he came to the area as a member of MSU Department of Surgery. When he started his private practice, Cheryl was by his side. She has since moved through the ranks of the organization and now runs it. She is our trusted advisor.
Kenzie is the newest member of our team. She will greet you with a smile when you arrive to the office and she will be happy to assist you with your appointment scheduling needs.